Mobile / Sports
This page explains exactly what information ph88new collects when you use your account, how we use it, and what choices you have. We keep this policy straightforward so you can read it without needing a lawyer — your account, your data, your call.
When you create an account and use our platform, we collect information that is necessary to operate your account and process your activity. This includes your registration details — name, email address, and contact number — as well as transaction records tied to your payment method. If you deposit using GCash or GrabPay, our system logs the transaction reference and amount so your account wallet stays accurate and disputes can be resolved without delay. We also collect device and session data — such as browser type, IP address and session timestamps — to keep your account secure and to detect unusual access patterns. We do not sell your personal data to third parties for marketing purposes. Where we share data with service partners, it is limited to what those partners need to process your account activity or fulfill a legal obligation. Retention periods follow what local law and our operational requirements specify — you can ask us directly how long a specific record is kept. This policy applies to all account holders where access is permitted under local law and eligible regions.
Not every interaction with our platform is covered by the same rules. This section draws the line clearly so you know where our obligations begin and where a third party's terms take over — particularly relevant when your account connects to an external wallet or payment service.
Everything you submit when opening or maintaining your account — name, email, contact number, and password — is covered fully by this policy. We control how that data is stored, accessed and removed.
When you fund your account through GCash or GrabPay, those transactions pass through each wallet provider's own platform. We receive only the reference data needed to credit your account. Each wallet provider's privacy terms govern data on their side.
Session data linked to your account — game history, bet activity, wallet balance changes — is covered by this policy. We keep this information to support account queries and to maintain accurate records for you.
If you follow a link from our platform to an external site or service, that destination operates under its own privacy terms. We have no control over what third parties collect once you leave our platform.
You have practical choices about the data we hold on your account. Reviewing your records is the starting point — log in and check your account dashboard to see the transaction history, wallet balance and account details currently on file. If any detail is wrong, you can update standard fields directly inside account settings; for fields that require identity verification or are locked after initial setup, contact our support team with the correction you need and we will process it. You can also ask us what data we hold about you specifically, how long we keep it, and whether any of it has been shared with a service partner. If you want to close your account and request data removal, that process begins through our support channel — we will explain which data can be removed immediately and which records we are required to retain under our operational or legal obligations. All requests are handled in the order they are received.
Log in and open your account dashboard. Your transaction history, wallet activity and account details are visible there without needing to contact support.
Update editable fields directly in account settings. For locked fields or identity-verified details, send the correction to our support team and we will process it.
You can request a summary of the personal data tied to your account, including how long we retain it and whether any portion has been shared with a service partner.
Start the process through our support channel. We will confirm which data is removed immediately and which records we must keep under our operational or legal requirements.
If you have a question about how your data is handled, or if you want to exercise any of the rights described in this policy, our support team is the right starting point. Provide your registered account email when you write so we can locate your record without delay.
Send your data or privacy question to our support email address listed inside your account dashboard under Help. Include your registered email so we can match your request to your record.
Open the chat widget on any page while logged in. For privacy questions, start by identifying your account and the specific data request — this helps our team route you to the right person.
Many data questions can be answered without contacting us at all. Log in, go to account settings, and check the records visible there before raising a formal request.
Our approach to data protection runs through four areas: how we collect it, how we secure it, how long we keep it, and how you can ask us to act on it. Each area has a practical process behind it, not just a stated principle.
We use cookies to keep your session active while you navigate the platform, to remember your account preferences, and to detect irregular login patterns. You can adjust cookie settings through your browser, though disabling session cookies will affect how your account functions during a visit.
Access to your account data inside our systems is restricted to staff who need it to support your account or fulfill a legal requirement. We apply access controls and log internal queries on your record so there is an audit trail for every access event.
We keep account and transaction data for as long as your account is active and for the period required after closure under our operational and legal obligations. If you want to know the specific retention period for a particular record type, ask us through the support channel.
When we update this policy, we post the revised version on this page with the date it takes effect. Continued use of your account after a revision is posted means you have seen the updated terms. We recommend checking this page when you have account or data questions.
These are the questions we receive most often about data, account privacy and your rights under this policy. If your question is not covered here, open a chat or send us a message through the support channel in your account dashboard.
We collect the details you enter during registration — name, email address, and contact number — along with session data such as IP address and device type. Transaction references from GCash or GrabPay deposits are also logged to keep your account wallet accurate.
We share data only with service partners who need it to process your account activity or meet a legal requirement. We do not sell your personal data for marketing purposes. Each partner receives only the minimum information needed for their specific role.
Log in and open your account dashboard — your transaction history, wallet balance and account details are visible there. For a full data summary or information about what is stored outside the dashboard view, send a request through live chat or email support.
Standard fields can be updated directly in account settings while logged in. Fields that are locked after initial setup or that require identity verification need to be corrected through our support team — contact us with the specific detail you need changed and we will process it.
When you request account closure, we remove data that is not subject to a retention requirement. Records tied to transactions, including GCash and GrabPay deposit references, are kept for the period our legal and operational obligations require. We will explain this in full when you raise the request.
Yes, we use cookies for session management, account preference storage and security monitoring. You can adjust cookie settings in your browser. Note that disabling session cookies may affect how your account behaves during a visit — some features depend on them to function correctly.
We post the updated policy on this page with the date it takes effect. We recommend checking here whenever you have a data or account privacy question. Continued use of your account after an update is posted indicates you have had the opportunity to read the revised terms.